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Shipping and Refund Policy

Last Updated: June 15, 2026

Thank you for supporting Sydney Gatton! Each piece is thoughtfully created and prepared with care. Please review the information below regarding shipping, returns, and exchanges.

Processing Times and Shipping

All physical orders are made and packaged with care. Orders are typically processed within 2 business days before shipping.

During busy seasons, product launches, or special collections, processing times may vary. If there are any significant delays, updates will be communicated.
Please make sure your shipping address is accurate before completing your purchase. Sydney Gatton is not responsible for orders shipped to an incorrect address provided by the customer.

Lost, Damaged or Missing Orders

Sydney Gatton is not responsible for packages that are lost, stolen, or delayed after they have been marked as delivered by the shipping carrier.

If your order arrives damaged, please contact me within 7 days of delivery with photos of the damaged item so I can help resolve the issue.

If your order has not arrived within 14 days of the expected delivery date, please contact me and I will help look into the issue with the shipping carrier.

Returns & Exchanges

Because each item is created with care and many products are made to order, returns and exchanges are not accepted unless an item arrives damaged or there is an error with your order.

If you experience an issue with your purchase, please reach out and I will do my best to help.

Digital Products

Due to the nature of digital products, all digital purchases are final and cannot be returned or exchanged once downloaded or accessed.

Digital products are for personal use only unless otherwise stated.

Freelance or Contract Work

For freelance or contract work:

  • Deposits are non-refundable once work has begun.

  • If a project is cancelled before work begins, a refund may be issued.

  • If work has already started, refunds on remaining balances may be partial depending on the stage of completion.

Specific terms for freelance and contract work will be provided separately before the project begins.

Order Cancellations

Orders may be cancelled before they are processed or shipped. Once an order has been fulfilled or shipped, cancellations may no longer be possible.

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